All systems are operational

Past Incidents

Thursday 26th February 2026

Identity Service - Login Login System Degradation

We are currently experiencing issues affecting the login system. Users in Brazil may encounter authentication failures or intermittent login errors.

  • Login issue Fixed

  • Login functionality has been restored and the service is operating normally.

    Our team is continuing to monitor the system closely and is conducting a root cause analysis to prevent recurrence. Further updates will be provided if necessary.

  • We are currently investigating an issue affecting the Login (Identity) service. Some users may experience authentication failures or intermittent login errors.

    Our engineering team is actively working to identify the root cause and restore full service as quickly as possible. We will provide further updates shortly.

    • Wednesday 28th January 2026

    Identity Service - Login Platform Access Instability

    The login service experienced intermittent instability between 02:00 and 03:00 BRT. Service was fully restored at 03:00 BRT and is currently operating normally.

  • The entire system is functioning correctly. We have optimized all workloads.

  • We continue to optimize the workloads and actively monitor their performance.

  • We optimized the cluster service and adjusted workload sizing to handle traffic more efficiently. The service has stabilized, and we continue to monitor performance. We will continue working to ensure ongoing reliability.

  • We identified the root cause and implemented two mitigation measures. Both actions were successful, and service performance has stabilized. We continue to monitor the system to ensure ongoing reliability.

  • We identified momentary instabilities during the reported timeframe. The incident was investigated to determine the root cause and define appropriate mitigation actions.

    • Tuesday 27th January 2026

    Server BR 1 Data Export and Platform Access Instability

    We are currently experiencing instability in our data export services as well as in some areas of the platform, including login, term translation, Group synchronization, AI functionalities

  • The fix has taken effect; the error queues have been emptied, and all services and functionalities have been fully restored to normal operation.

  • We have identified the root cause of the issue and implemented a permanent fix. An anomalous behavior was causing numerous errors in the data export process, flooding the error queue and causing the application to continuously restart. We have pinpointed the source of the problem and resolved it. We will continue monitoring the system to ensure stability.

  • The incident started at 03:30 BRT, with peak impact observed around 07:30 and 08:00 BRT. Mitigation actions are being applied to normalize access, and we are investigating the root cause of the issue. We will provide updates as more information becomes available.