We are currently experiencing instability in our data export services as well as in some areas of the platform, including login, term translation, Group synchronization, AI functionalities
The fix has taken effect; the error queues have been emptied, and all services and functionalities have been fully restored to normal operation.
We have identified the root cause of the issue and implemented a permanent fix. An anomalous behavior was causing numerous errors in the data export process, flooding the error queue and causing the application to continuously restart. We have pinpointed the source of the problem and resolved it.
We will continue monitoring the system to ensure stability.
The incident started at 03:30 BRT, with peak impact observed around 07:30 and 08:00 BRT. Mitigation actions are being applied to normalize access, and we are investigating the root cause of the issue. We will provide updates as more information becomes available.
