All systems are operational

Past Incidents

Wednesday 27th May 2026

AEVO Gen AI Instability in Generative AI Features

We are currently experiencing instability in the generative AI features of the AEVO platform due to an ongoing incident affecting the OpenAI API, which powers our AI engine. OpenAI is reporting elevated latency and errors on their API, which may impact the usage or availability of our AI-powered functionalities from AEVO Start Package. We are closely monitoring the situation with the provider and will update as soon as more information is available.

  • Resolved

    All impacted services have now fully recovered.

    Wed, May 27, 2026, 05:06 PM

  • OpenAI has applied mitigation measures to address the elevated latency and errors affecting their API. Performance is still degraded, but recovery is being monitored by OpenAI. Some generative AI features on the AEVO platform may still experience intermittent instability as the recovery progresses.

    We continue to monitor the situation closely and will provide further updates as available.

    • Wednesday 15th April 2026

    Identity Server - Login EU1 Internal Azure DNS Issues Affecting Services

    At approximately 09:30 BRT, we experienced issues due to Azure’s internal DNS, which caused disruptions to our Identity, Dashboard, and AI services.

  • All system are operational

  • As of approximately 10:08 BRT, all impacted services have been restored. We are currently monitoring the situation to ensure system stability. Our team will continue to observe the services closely and provide further updates if necessary. Thank you for your patience

  • We are currently investigating a major outage affecting the Identity Server - Login EU1. Initial observations indicate a possible issue with Azure’s internal DNS, which may be impacting authentication and access to services. Our engineering team is working to identify the root cause and restore functionality as soon as possible. We will provide updates as more information becomes available.

    Time detected: Approximately 09:30 BRT.