Email Delivery Issue Wednesday 26th November 2025 12:56:00
We experienced an issue where our default email service was unable to connect to our SMTP server, resulting in email delivery failures. The incident started at 15:06:12 on Nov 24, 2025 (BRT, BrasÃlia time | UTC: 18:06:12).
The email queue is now empty and all pending emails have been delivered. The incident has been resolved and all services are operating normally.
The email backlog is currently being processed and pending emails are being sent out. We will provide further updates in 30 minutes.
The e-mail server issue has been resolved. The service has reconnected and resumed sending emails. We are now processing the backlog to ensure all pending emails are delivered.
Our team is currently working on adjusting the email service configurations and processing the backlog of emails. We are actively monitoring the situation to ensure normal operation is fully restored.
